Monitor and coordinate import and export shipments, local deliveries, cargo-space bookings and confirmations with customers, shipping lines and forwarders.
Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.