Accurately document customer interactions and follow company procedures.
Escalate complex cases to the relevant department when necessary.
Maintain service quality standards and achieve individual performance targets.Location: UOA Business Park, Glenmarie, Shah AlamEasily accessible via LRT Subang Jaya (shuttle/transport available if applicable)
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Revise product details and upload images for internet listings in BE POS to ensure accurate online information.
Assist with listing and removing products across all marketplaces, update product information, and resolve product-related issues on various platforms.
Monitor, coach, and supervise the PCC team, overseeing their training and performance.
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Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
Improving customer service experience, create engaged customers and facilitate organic growth.
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Collaborate closely with marketing, sales, project management, and customer teams to support solution design, technical presentations, service delivery, and strategic business initiatives.
Participate in regional and global technical delivery projects, ensuring successful deployment, integration, and commissioning of Core Network solutions in accordance with customer requirements and industry best practices.
Promote and sell services to existing or potential clients which target to expand customer database.
Training and guidance will be provided.
Candidate must possess at least a Diploma, Bachelor’s Degree, preferable major in business administration, marketing, logistics and/or supply chain management or related fields.
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Promote and sell services to existing or potential clients which target to expand customer database.
Training and guidance will be provided.
Candidate must possess at least a Diploma, Bachelor’s Degree, preferable major in business administration, marketing, logistics and/or supply chain management or related fields.
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Plumbing areas of responsibility include: all water supply piping , fixtures, meters, backflow preventers, water heaters, boilers and plumbing fixtures, such as drinking fountains, sinks, sink drain, traps, trap primers, urinals and commodes, and also internal and roof drain systems.
Control system areas of responsibility include: electrical and mechanical controls systems operations and expected user knowledge.
Fire Life Safety area of responsibility include: wet sprinkler systems and pre-action sprinkler systems as well as their associated fire detection devices and associated control system.
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