Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Expand your cross-functional network by working directly with buying, marketing and operations on prioritised fixes and small projects. Present short listing health reports and suggestions to stakeholders.
Digital & On-Ground Reporting: Gather consumer feedback, retail footfall data, and social media analytics to identify what drives conversion and store visits, pivoting tactics in real time based on data.