Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex customer issues or escalate them to appropriate departments for resolution.
Handle processing of customer application forms from all channels.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
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Lead initiatives to enhance the employee onboarding experience through effective cross-functional collaboration.
Continuously improve onboarding processes to strengthen employee integration, engagement, and retention.
Plan, coordinate, and execute employee engagement programmes, culture initiatives, and corporate events, including annual dinners and company-wide activities.
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· Conduct attribution analysis on significant deviations between standard and actual costs, deliver summary reports, and follow up on corrective actions;
· Identify process gaps such as material without price, unclosed work orders, abnormal issuance/return of materials, and drive cross-functional closure.
Operational Support & Improvement Facilitation
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Expedite delivery and feedback to the Shipping Manager on status of delivery
Liaison with governmental departments and statutory bodies in regard to import & export custom clearance, import duty exemption, GST, import & export license, duty drawback, temporary imports or exports and other matters.