Agensi Pekerjaan TalentConsult Hiring! Full Time Insurance Operations Specialist in WP Kuala Lumpur, Earn up to MYR 5,100 - Ricebowl

Job Summary

We are seeking a detail-oriented Insurance Operations / Customer Service Specialist. The role involves handling inbound and outbound calls, assisting customers with insurance-related enquiries, processing service requests, verifying documents, and ensuring all tasks are completed accurately while adhering to company SOPs and service standards.

Job Details

• Location: KL Sentral

• Working Days: Monday – Friday (Weekends Off)

• Working Hours: 9 hours per day (Including 1 hour break time)

• Salary: Competitive salary based on qualifications, relevant working experience, and performance (Negotiable) + Allowances

• Work Arrangement: Fully On-site

Requirements

• Bachelor's Degree or above in any discipline.

• Minimum 1–2 years of experience in Insurance Operations, Insurance Customer Service, or related fields.

• Experience handling both inbound and outbound calls in an insurance or customer service environment.

• Experience in Life Insurance, Health Insurance, or Employee Benefits is preferred.

• Proficient in Microsoft Office (Excel, Word).

• Fluent in English and Chinese (reading, writing, and speaking).

• Strong communication, problem-solving, organizational, and customer service skills.

• Handle customer enquiries through phone calls, emails, and digital channels.

• Provide accurate information and support related to Life Insurance products and services.

• Record and update customer details and interactions in the CRM system.

• Resolve customer issues and follow up to ensure timely closure.

• Coordinate with internal teams to address operational matters.

• Ensure compliance with company policies, SOPs, and service standards.

• KPI incentives and allowances
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• Annual Leave
• Training Provided
• 5 Working Days
• Flexible Working Hours