• Manage every account until fulfilled. Run a client WhatsApp group chat per account. Submit and maintain your weekly client priority list — complaining clients ranked first, then your programme clients — locked every Monday. Update every client on their upcoming leads for the current and following week.
• Own lead-quality issues. When a client complains about lead volume, quality or response time, you are the first responder — escalate for replacements, negotiate expectations, and keep the account alive.
• Renew and upgrade. Drive renewals before contracts lapse — paid at the same commission rate as new closes — and upgrade Essential clients into Accelerator seats.
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