Support the preparation of quarterly financial results, Bursa Malaysia reporting, the Annual Report and audited financial statements within the required timelines.
Continuous follow up for those clients attend Winning Strategy Academy (WSA) preview and other activities, build up relationships, assist them in planning their next steps for learning and growth, and to assist them in business / M&A process.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Serve as a key point of contact for regional stakeholders, procurement teams, and vendors to resolve invoice, payment, mismatch, and delay-related issues.