Collect all relevant information for raised issues, analyze root cause and propose solution to 2nd Level Support if needed. Raising requests to 2nd Level Support for user creation / unlocking / change of user parameters
Contribute to the continuous improvement processes which also reflects your personal mindset. High commitment to maintain / improve service levels. Develop a comprehensive understanding of the overall Internal Controls organization and broader business. Problem solving root causes collaboratively. Critical thinking and problem solving that result in process improvements
First point of contact for key stakeholders, ensure collaborative relationship. Regular operational reviews with stakeholders for own area. Contribute to develop Customer Satisfaction on a cross-functional level
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Work closely with FSSC team and liaise with external auditors, tax agents, bankers, corporate secretary & ensure full statutory, accounting, tax & legal compliance
Responsible for driving efficiency in SG&A spending & tracking cost center expenses. To support the business plan development, pro-actively identify key issues and to make recommendations to the management
Assist in driving the sub-regional leadership team to deliver financial (KPIs including Order, Sales, Gross Margin, Cash & EBIT) insight to improve business performance and efficiency
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Be the Subject Matter Expert in Complyadvantage (Screening Tool), and support any enhancement/process related workflows.
Handle resolution of confirmed suspicious cases, including assisting to reach out to affected customers and internal teams for further investigation.
Collaborate with Compliance and other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company's and users' interests
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Own and execute end-to-end IT controlling activities including rolling forecasts, budgeting, invoice controls, cost recognition, cross-charging, and month-end closing.
Perform deep-dive financial and variance analyses to identify trends, risks, and opportunities.
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Assist Assistant Manager / Finance Manager in carrying out the performance studies for Line and Finance Management
Act as a true Business Partner
Obtain, validate and extract relevant information from various systems and Business Units to produce reports and perform data analysis on a timely basis
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Oversee and provide support to regional's cashflows management, funding process, credit facilities to ensure optimal liquidity to meet business obligations.
Preparation and updates of forecast & budget on monthly/ quarterly basis.
Oversee the general ledger process, ensuring proper recording, reconciliation, and analysis of financial transactions, to ensure any discrepancies or variations are investigated and corrected.
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Ensure information received from the local business units complies with Group standards for both financial and management reporting.
Prepare analytical review and other financial reporting deliverables for IFRS, EV, HKRBC, LCSM, HKFRS, Bermuda and management reporting.
Support Group Office and local business units on relevant Group financial reporting and analysis matters by providing timely and satisfactory response on all queries to enable business decisions.
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Spreading / validation of spreading of the annual financial statements via internal Commerzbank tools; approving the spreading before using it in the rating process.
Qualitative and quantitative risk analysis of a counterparty within the rating process.
Assist Assistant Manager / Finance Manager in carrying out the performance studies for Line and Finance Management
Act as a true Business Partner
Obtain, validate and extract relevant information from various systems and Business Units to produce reports and perform data analysis on a timely basis
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Evaluate Performance Metrics – Provide comprehensive feedback on Key Performance Indicators (KPI) for reviewed reporting packages, which will be shared across the financial network.
Track Outstanding Items – Monitor and address items exceeding acceptable thresholds, ensuring prompt follow-up and resolution.
Drive Process Improvement Initiatives – Collaborate with the Manager to support process enhancement projects, such as business intelligence (BI) initiatives, and contribute to ad hoc process-related tasks.
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