Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
Work closely with Sales, Customer Service Administration, Regional Technical Experts and Service Engineers to ensure seamless service delivery and high service standards.
Maintain comprehensive service records and technical reports while ensuring equipment, tools and on-site activities meet required safety and quality standards.
Providing Advanced Technical Troubleshooting: Act as the regional escalation point for 2nd and 3rd level technical issues, ensuring long-term customer success and system stability following implementation.