Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
Develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development
Degree in mechanical, electrical engineering, or related field
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Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
Develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development
Degree in mechanical, electrical engineering, or related field
...
Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
Develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development
Degree in mechanical, electrical engineering, or related field
...
Serve as the primary technical liaison between clients, partners, and internal teams. Conduct regular communications on project progress and service updates to ensure information transparency.
Deliver product operation and maintenance training to clients. Provide on-site production support as needed, and perform after-sales service work such as equipment operation and maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
Strengthen on-site client relationships to continuously improve customer satisfaction.
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Foster customer happiness by ensuring timely customer response times and problem resolution.
Provide up-to-date service reporting on customer activities.
Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
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Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware
Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM
Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance
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