Generate service report via MAM or other reporting platform then discuss to customer the work performed and recommended follow up actions, either corrective or preventive in nature.
During customer discussions, reinforce the importance on timely execution of preventive maintenance schedule to avoid unscheduled breakdown resulting to expensive repair works.
For inspection job, provide timely and accurate feedback on site & equipment conditions through detailed & written inspection reports that would help in generating service recommendation for corrective and preventive actions.
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In this role, you will execute technical service activities with low to medium complexity on DCS and PLC systems across hydro power plants and industrial facilities in the APAC region. You will deliver exceptional customer service while troubleshooting complex equipment, identifying operational improvement opportunities, and maintaining the highest standards of quality and safety. Your work directly impacts customer satisfaction, operational reliability, and ABB's reputation for service excellence.
Work Model: Hybrid #LI-Hybrid, Onsite #LI-Onsite
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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In this role, you will execute service and engineering activities related to protection relays and electrical systems of low to medium complexity, in accordance with ABB standards, safety guidelines, and quality requirements.
Field Service & Technical Execution: Installing, testing, commissioning, and maintaining protection relays and associated LV/MV switchgear systems in compliance with ABB processes, safety standards, and quality requirements.
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