We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Revise product details and upload images for internet listings in BE POS to ensure accurate online information.
Assist with listing and removing products across all marketplaces, update product information, and resolve product-related issues on various platforms.
Monitor, coach, and supervise the PCC team, overseeing their training and performance.
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