To report and record any guest feedback (compliments/complaints), in order to improve the service levels.
To be fully confident with all the F&B Standards of the Outlets and to follow all policies and procedures of the Hotel and the Outlet.
To answer all the emails for the fandb and restaurant reservations account and to ensure that all the restaurants reservation emails are answered when restaurant reservation agent/host/-ess is not present.
...
Prepare reports at the end of the shift, including revenue report, Materials Control requisition and updating of daily performance report for outlets and events.
Assist the head of F&B in preparing yearly budget, including Capex proposal.
Plan staff schedule, restaurants’ menus and beverage list.
...