The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Key Responsibilities
• Lead and supervise the Customer Service team for Import & Export freight operations
...
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
...
Be in constant connect with Global Export control team and maintain updated lists of Designated countries with details of Listed/ Critical/ Countries of concern and classifications of Items (dual-use) and the necessary and sufficient due-diligence procedure. and keep all the stakeholders pro-actively aware.
In case where required connect with central team to fetch Risk Compliance Bureau reports for suspected entities.
Training Sales/Inside Sales team and related stakeholders on the Export Control procedure
...
Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
Develop, monitor, and recommend continuous improvement on sales processes, sales plans, customer satisfaction, etc.
Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
...
Data Architecture & Analytics - Advanced skills in Excel and data visualization tools such as Power BI or Tableau to convert logistics data into actionable insights.
Systems Integration - Solid understanding of EDI protocols and API integrations between ERP systems and third-party logistics platforms.
Trade Compliance Technology - Working knowledge of global trade management tools and digitized customs filing systems to support export accuracy.
...