Key Customer and partner Management, manage customer/partner status from customer consumption trends, customer business development plans, product competencies, and manage the customer pipeline through cooperation with the sales and technical architect team.
Regular insight into market dynamics and competitive trends, identify new channel business opportunities based on market trends, characteristics, and development trends, and provide optimization suggestions.
Conduct cross-departmental communication, collaborate with sales, marketing, products, finance, etc. to drive business.
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Support the technical sales team throughout the sales cycle with solution design, technical validation, demonstrations, and responses to technical sections of tenders and prequalification submissions.
Provide technical oversight during implementation and commissioning, working with delivery teams to ensure solutions are configured correctly and deliver the intended outcomes.
Drive customer adoption post-deployment through training, workflow embedding, performance reviews and continuous improvement recommendations.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support. Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.
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