Manage LSP service performance, provides input to service requirement and collaborate with LSP on issues, risks, business feedback and improvement for customer satisfaction
Responsible for risk management pertaining to team and service provider operations, including but not limited to access management, data protection, business continuity process and periodic risk management reviews
Drive knowledge management of service and ensure effective knowledge retention through structured review, update and process ownership
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Fulfillment of customer-specific service agreements and order-related requirements
Responsibility for orders in line with the door-to-door accountability concept and monitoring of delivery reliability
Collaborate with Transport Managers, forwarders, Export Managers, and other stakeholders to resolve documentation discrepancies and ensure smooth, timely shipment execution
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Product & Packaging Improvement: Support regional business development by recommending new product concepts, packaging structure/design enhancements, and cost-optimization initiatives.
Manage LSP service performance, provides input to service requirement and collaborate with LSP on issues, risks, business feedback and improvement for customer satisfaction
Responsible for risk management pertaining to team and service provider operations, including but not limited to access management, data protection, business continuity process and periodic risk management reviews
Drive knowledge management of service and ensure effective knowledge retention through structured review, update and process ownership
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Contribute to product and business development within the assigned market: supporting new launches, refining existing products (concept, packaging, design), and identifying cost efficiencies.
Maintain close, productive relationships with distributors, working to grow distribution and lift performance against company sales and profit goals.
Visit customers and assess on-the-ground market conditions as needed to keep export sales targets on track.
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Experience in Application Security, including secure software lifecycle practices, vulnerability scanning, and remediation for web and enterprise applications.
Relevant academic qualification in Computer Science, Information Technology, Cybersecurity, or a related field.
Professional certifications such as CISSP, CISM, CEH, CompTIA Security+, or equivalent are an advantage.
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* Conduct product demonstrations to showcase features and benefits to customers.
* Execute retail operations activities by applying effective sales techniques to understand customer needs and promote relevant products and services, including sales, servicing, and administrative tasks, while adhering to company guidelines, policies, procedures, and SLAs.
* Engage with customers to create conversations and convert interactions into sales opportunities (postpaid/prepaid registrations, devices, VAS, accessories, etc.).
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