Support healthcare professionals through scientific detailing and disease management engagement, contributing to improved patient outcomes and enhanced brand credibility
Conduct round table discussions with healthcare professionals, integrating both commercial and technical perspectives to enrich dialogue and strengthen professional relationships
Initiate and manage Continuing Medical Education (CME) programs for internal and external audiences, partnering with Sales and Marketing teams to ensure quality and relevance
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Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
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Send debtors' confirmations and confirm intercompany balances with the relevant countries for month-end closing purposes.
Respond to queries and clarifications to internal stakeholders on debtors' outstanding balances, collections, and related matters.
Work closely with and build relationships with customers on collections and reconciliation of balances to ensure accurate and timely recovery of payments.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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Supervise the recording of all accounts payable transactions to ensure timely and accurate monthly and yearly accounts payable closing.
Coordinate and execute continuous improvement initiatives to streamline existing accounts payable processes and improve efficiencies through better utilization of automated systems
Guide team to ensure effective delivery of team's goals (where applicable)
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Liaise with clients' marketing teams to coordinate promotional materials, sample deliveries, and ensure all marketing activities are accurately aligned with DKSH operations
Monitor stock levels, address near-expiry stock clearance, and manage high stock holding situations to maintain product availability and minimize wastage
Proactively establish and maintain effective workflows and communications to support concurrent project delivery across the product team
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Drive continuous self-development in the medical sales industry and DKSH's business practices, building subject matter expertise that supports evolving business development needs.
Administrative duties and coordination tasks as required.
The Business Analyst is a key contributor within the Business Development (BD) team, leveraging market research and data analytics to generate insights that strengthen DKSH's strategic growth in the medical sales industry.
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Manage inventory levels and trade returns within contractual agreements, liaise with clients to secure full or partial funding for ad-hoc activities, and coordinate closely with the Sales team on marketing activity trade claims from retailers within stipulated timelines
Prepare Joint Business Monthly Sales Reports for client reporting and business reviews, and build and maintain strong relationships with key external suppliers and assigned client teams
Ensure smooth daily business operations for assigned clients, including coordinating co-packing activities, raising Purchase Orders (POs) in a timely manner, managing Point-of-Sale material inventory in the warehouse, and overseeing monthly branch transfers and Stock Transfer Order (STO) POs
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Oversee the accurate and timely recording of all AP transactions to support reliable monthly and year-end financial closing
Drive continuous improvement initiatives that streamline AP processes and enhance operational efficiency through improved utilization of automated systems
Guide and support the team to ensure consistent and effective delivery against functional goals, where applicable
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Oversee the accurate and timely recording of all AP transactions to support reliable monthly and year-end financial closing
Drive continuous improvement initiatives that streamline AP processes and enhance operational efficiency through improved utilization of automated systems
Guide and support the team to ensure consistent and effective delivery against functional goals, where applicable
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Drive continuous self-development in the medical sales industry and DKSH's business practices, building subject matter expertise that supports evolving business development needs.
Administrative duties and coordination tasks as required.
The Business Analyst is a key contributor within the Business Development (BD) team, leveraging market research and data analytics to generate insights that strengthen DKSH's strategic growth in the medical sales industry.
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Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
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Processed Payment Requests (PR) for utilities, telco services, and services requiring Advance or Urgent Payments, ensuring timely approval, payment execution, and continuity of business operations.
Executed Goods Receipt (GR/ MIGO) transactions for various vendor invoices, ensuring accurately matching goods/ services received against purchase orders.
Performed monthly reconciliation of vendor Statements of Account (SOA) to verify outstanding balances, identify discrepancies, and timely payment processing.
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Monitor monthly and year-to-date (YTD) Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), lead performance reviews with management, and collaborate with internal stakeholders to address consistent underperformance and drive continuous improvement.
Build and sustain strong relationships across all levels of client organizations by developing a deep understanding of their business models, internal operations, and expectations, consistently striving to exceed service standards.
Maintain DKSH's position as the client's preferred business partner through comprehensive knowledge of client product portfolios, business strategies, industry trends, and relevant regulatory and governmental developments.
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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