Defect Investigation & CAPA: Log non-conformances, lead root cause analysis using methods like 5-Whys or Fishbone diagrams, and execute Corrective and Preventive Actions (CAPA) to permanently eliminate quality gaps.
Supplier Quality Management: Monitor vendor performance, evaluate raw material quality, and conduct supplier quality audits.
Reporting & Calibration: Maintain inspection logs, organize equipment calibration schedules, and present quality performance metrics (KPIs) to senior management.
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Ensure all necessary information, including artwork, quantities, materials, printing specifications and required completion dates, is properly communicated to the Production Team.
Follow up with the Production Team on job progress and completion status and keep the Sales Team updated accordingly.
Arrange deliveries to customers or the relevant location according to the required schedule.
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Develop and maintain productive business relationship with all prospects, partners, and clients, not limited to attending and responding to customer complaints, correspondence mail and phone enquiries professionally and timely.
Work closely with the marketing team to develop sales collateral for target market.
Manage the overall sales administrations such as loan application, SPA signing, issue letters and reminders;
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Consultative Selling: Conduct on-site inspections and client visits to assess needs, deliver presentations and propose tailored make solutions.
Customer Experience: Act as the primary point of contact for new accounts; urgently resolve client complaints and handle customer’s’ queries in accordance with company policy.
Sales Administration: Manage day-to-day administrative sales workflows, including drafting proposals, executing service agreements and maintaining the system.
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Manage the logistics schedule, coordinate deliveries, and work closely with the administrative team to ensure the correct items are prepared for delivery;
Contribute to the safety, cleanliness, and security of the warehouse. This includes ensuring proper storage and organization of goods and maintaining a clean and safe workspace;
Maintain accurate records of stock transactions and assist in record-keeping tasks related to stock management;
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To compile and update sales reports on a daily, weekly and monthly basis
To ensure all show units and sales galleries are well-maintained and in tip-top condition at all times, including liaising with contractors for any rectification works when necessary
Capable of producing simple, engaging social media content to promote products and drive sales, using Canva and AI tools
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Ensure compliance with the Strata Management Act 2013 and the Companies Act 2016
Assist in the preparation and coordination of Annual General Meetings (AGM) and Emergency General Meetings (EGM) for Management Corporation (MC) and/or Joint Management Body (JMB)
Coordinate and facilitate matters related to the transition from Joint Management Body (JMB) to Management Corporation (MC)
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