Conduct thorough market research to stay abreast of industry trends, competitor activities, and customer preferences, using this information to refine sales strategies and product positioning.
To provide administrative support to the Industrial Relations team, provide information and assistance in response to a wide variety of inquiries related to all aspects of IR from departmental staffs.
Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.