Manage and nurture existing customer relationships to ensure satisfaction, repeat business, and identify opportunities for upselling and cross-selling.
Respond promptly, positively and professionally to customer enquiries within 24 hours and work closely with other departments to speed up collection procedure. Provide accurate advice on billing queries.
Customer Relationship Management (CRM): Maintaining strong relationships with existing clients to encourage repeat business and conducting site visits to discuss project needs.
Collaborate closely with the production and design teams to ensure client requirements are met accurately and efficiently, acting as a key liaison between customers and internal departments.