Investigate alleged violations of business conduct policies and rules.
Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
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Create, document, and enforce Standard Operating Procedures (SOPs) for the entire livestream lifecycle, including equipment setup, OBS configuration, host preparation, and live troubleshooting.
Track and organize the team's technical inventory, submit and process equipment procurement requests, and take personal responsibility for the day-to-day upkeep of streaming assets.
Act as a primary technical authority and escalation point for critical in-stream issues, guiding the team and live hosts through complex troubleshooting.
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Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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Build customer trust and enhance the company's reputation by maintaining a professional online presence and ensuring consistent brand messaging across all platforms.
Produce marketing materials such as promotional videos, photography, posters, brochures and digital content that reflect the company's products, services, and corporate identity.
Identify new business opportunities by promoting catering services, corporate events, school dining, and special packages while developing strong relationships with prospective clients and business partners.
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Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria;
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management;
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethics policy in cards and personal loan acquisition effort at all times;
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Ensure that all documents and procedures are completed to ensure smooth handover of properties during completion.
Ensure that all purchaser's inquiries or complaints and all other general administration works are attended to efficiently to provide good customer service and maintain a good relationship with the purchasers for a good image for the company.
Prepare weekly/monthly credit reports, and loan tracking reports.
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Work closely with Marketing, Warehouse and Supply Chain team to ensure a smooth operation of online store, including order fulfillment, logistic arrangement, inventory update and product listing.
Search, recommend for new online sales channels.
Contribute towards sales escalation through different and unique strategies.
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