Product Knowledge
Communication Skills
Retail Sales
Communication Skills (Mandarin & English)
Sales
Interpersonal Skills
Retail Experience
Customer Service
Sales Presentations
Territory Management
Business Development
Proactively follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
Maintain a thorough understanding of the company's products and services, as well as customer service policies and procedures, to provide accurate and helpful information to customers.
Assist in the development and maintenance of customer service knowledge base articles and FAQs to improve self-service options for customers.
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