Undertake Software setup, operation, maintenance and (basic) analytics. Conducts basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and or Service level agreements (SLA’s) to meet customer expectations.
Liaise with Corporate IT teams and external vendors to coordinate technical support, troubleshooting, and infrastructure, network, and security solutions.
Advanced Automation Projects: Involve in Advanced Automation projects in integration, testing, performance analysis, system safety and operation run to achieve Advanced Automation.
To liaise with Architects, Consultants, Main Contractors, Interior Designers, etc to provide accurate feedback on the progress of works, technical compliance to specifications and variation claims.
Directly annotate data for key tasks when necessary, including writing prompt responses and judging output quality datasets. Your discriminative skills will provide reliable signals for improving data quality.
Customer Engagement: Act as a key technical point of contact for customers, maintaining strong relationships, addressing project-related concerns, and ensuring customer satisfaction.