Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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The engineer will support Active Directory Domain Services (AD DS), Group Policy Management, DNS, DHCP, Microsoft Entra ID (Azure AD), Microsoft 365 integration, VMware infrastructure, and Windows Server environments while ensuring compliance with operational standards, security policies, audit requirements, and service level commitments.
The role also involves supporting vulnerability remediation, CVE workaround implementation, infrastructure hardening, certificate renewal management, backup and disaster recovery operations, as well as internal and external audit activities.
The ideal candidate should possess strong technical troubleshooting skills, operational discipline, scripting and automation capability, customer engagement skills, and the ability to work effectively in both on-premises and hybrid cloud infrastructure environments.
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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Replace defective machine components such as bearings, ball screws, linear guides, belts, motors, sensors, solenoid valves, and hydraulic or pneumatic parts.
Perform machine alignment, levelling, backlash checks, and accuracy verification.
Maintain CNC machine coolant, lubrication, and hydraulic systems.
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Conduct inspections: Technicians inspect vehicles and machinery to assess their condition and identify potential issues. They may perform safety inspections to ensure compliance with regulations and standards.
Test drive vehicles: Technicians test drive repaired vehicles to verify that the issues have been resolved and that they are functioning correctly. They listen for unusual noises, check for vibrations, and assess overall performance.
Provide estimates: Technicians evaluate repair needs and provide cost estimates to customers. They explain the necessary repairs and recommend maintenance schedules to prevent future problems.
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Candidate must possess or currently pursuing a Bachelor's Degree in Biomedical Engineering, Medical Electronic, Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Electrical/Electronic) or equivalent.
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