Maintain compliance with ISO 9001/13485/GMP requirements by following and regularly updating written work instructions, procedures, and documentation.
Review production checklists and reports, address exceptions or findings with the relevant personnel, and ensure timely resolution.
Monitor glove quality through QAI and departmental reports, investigate issues with relevant teams, and implement corrective and preventive actions.
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This role involves attending to breakdowns, identifying faults and problem-solving with minimal downtime to production. You will carry out diagnosis of faults, maintenance and repairs to tower crane in a safe, timely and professional manner.
Requirements:
* Certificate in Mechanical, Electrical, Mechatronics, or related field preferred.* Experience with tower cranes, lifting equipment, or heavy machinery preferred.* Knowledge of mechanical and electrical troubleshooting preferred.* Able to work at height and construction sites.* Physically fit for hands-on technical work.* Willing to work overtime and/or travel outstation when required
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Promote and sell the NCS aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
Be responsible for the maintenance and growth of the Service Contract business for all product groups of the CEIG Group in the assigned sales territory.
Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
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Operational Integration: Collaborate directly with plant operation teams to develop and execute actionable sustainability roadmaps.
Environmental Conservation: Spearhead improvements in resource management, including water security, air pollution control, recycling, and waste reduction.
Research & Innovation: Identify and investigate critical areas such as renewable energy, climate change, and carbon footprint optimization.
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Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
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Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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