Conduct safety checks and tests on all repaired and installed equipment, ensuring compliance with relevant industry regulations and company policies.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes.
Respond to emergency service calls to address urgent elevator and escalator malfunctions, providing timely and effective solutions.
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Conduct safety checks and tests on all repaired and installed equipment, ensuring compliance with relevant industry regulations and company policies.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes.
Respond to emergency service calls to address urgent elevator and escalator malfunctions, providing timely and effective solutions.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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