Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
Collaborate closely with the sales and marketing teams to develop and execute product launch strategies, promotional materials, and sales enablement tools.
Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Conduct market research and analysis to identify new business opportunities and stay informed about industry trends, competitor activities, and customer preferences.
Support inventory management by assisting with stock takes, receiving deliveries, and ensuring proper storage of food and beverage items to minimize waste and control costs.