Flash Commerce (M) Sdn. Bhd. Hiring! Full Time Account Executive (Live Commerce) in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

We are looking for a proactive and results-driven Key Account Executive with hands-on experience in Live Commerce, TikTok Shop, or Live Streaming Operations to join our growing team.

In this role, you will take ownership of assigned client accounts and coordinate end-to-end live commerce campaigns, from planning and preparation to execution and performance evaluation.

You will work closely with clients, Live Hosts, KOLs, and internal teams to deliver engaging live sessions, drive sales performance, and achieve campaign objectives.

If you have a strong understanding of live streaming operations, enjoy working with clients, and are passionate about e-commerce trends and business growth, we'd love to hear from you!

Key Responsibilities

1. Live Commerce Operations & Campaign Management

• Plan, coordinate, and execute end-to-end live commerce campaigns, including live schedules, product arrangements, pricing, promotions, and campaign mechanics.

• Coordinate with Live Hosts, KOLs, clients, and internal teams to ensure smooth preparation and execution of live sessions.

• Prepare live session materials, including product information, key selling points, scripts, promotional details, and run-of-show arrangements.

• Monitor live sessions and provide real-time support to ensure smooth execution and address operational issues.

• Support major e-commerce campaigns, product launches, Mega Sale events, and promotional activities.
  

2. Live Performance Analysis & Optimization

• Monitor and analyse key performance indicators (KPIs), including GMV, CTR, conversion rate, AOV, viewer retention, traffic, and engagement.

• Prepare post-live performance reports and provide actionable recommendations for improvement.

• Evaluate live session performance, product selection, promotional strategies, and host effectiveness.

• Identify opportunities to improve sales conversion, audience engagement, and overall campaign performance.

• Work with internal teams to implement performance improvement strategies.
  

3. Content & Marketing Collaboration

• Work with Marketing, Design, Content, and Operations teams to develop live scripts, promotional materials, thumbnails, titles, and campaign assets.

• Support the planning of Brand Days, Mega Sales, product launches, and other e-commerce promotional campaigns.

• Stay updated on TikTok, Douyin, Shopee Live, and other relevant platform trends, content formats, and audience behaviours.

• Identify trending content ideas, engagement techniques, and promotional opportunities to enhance live commerce performance.

• Explore new live streaming formats and creative approaches to improve audience engagement and sales conversion.
  

4. Key Account Management & Client Relationship

• Manage assigned client accounts and build strong, long-term working relationships.

• Act as the main point of contact between clients and internal teams to ensure effective communication and campaign coordination.

• Understand clients' business objectives, product priorities, campaign requirements, and sales targets.

• Provide regular campaign updates, performance reports, and recommendations to clients.

• Proactively identify opportunities to improve account performance, strengthen client satisfaction, and support business growth.

• Handle client enquiries, campaign-related issues, and operational challenges professionally and efficiently.
  

5. Cross-Functional Coordination

• Work closely with Live Hosts, KOLs, Operations, Marketing, and other internal stakeholders to ensure successful campaign delivery.

• Coordinate campaign timelines, deliverables, schedules, and operational requirements.

• Ensure all campaign updates and client requirements are communicated accurately and promptly.

• Take ownership of assigned accounts and campaigns from initial planning through execution and post-campaign evaluation.

• Diploma or Bachelor's Degree in Business, Marketing, E-commerce, Communications, or a related field.

• Minimum 2–3 years of relevant experience in Live Commerce, Live Streaming Operations, E-commerce, Key Account Management, or Digital Marketing.

• Hands-on experience with TikTok Shop, Shopee Live, or other live commerce platforms will be an advantage.

• Strong understanding of live streaming operations, campaign planning, and e-commerce sales performance.

• Familiarity with performance metrics such as GMV, CTR, conversion rate, AOV, and viewer engagement.

• Good communication, coordination, problem-solving, and client management skills.

• Able to manage multiple campaigns and work effectively in a fast-paced environment.

• Proactive, detail-oriented, and results-driven with a strong sense of ownership.
  

Preferred Skills

• Experience managing brand or seller accounts in a TSP (TikTok Shop Partner) or live commerce agency environment.

• Experience in business development, client acquisition, or account expansion.

• Strong understanding of TikTok and Douyin content trends and live commerce strategies.

• Ability to communicate in Mandarin will be an advantage.
  

Why Join Us?

• Gain exposure to multiple brands, products, and live commerce campaigns.

• Work in a fast-growing e-commerce and live streaming environment.

• Opportunities to develop your expertise in client management, campaign strategy, and commercial performance.

• Collaborate with a dynamic and cross-functional team.

• 5 Working Days
• Training Provided
• EPF
• EIS
• Annual Leave
• Medical and Hospitalisation Leave