Support long-term member growth planning, strategic initiatives, and cross-functional projects.
Lead and optimise membership programmes, tier benefits, loyalty initiatives, and member engagement strategies to drive retention, purchase frequency, and customer lifetime value.
Plan and execute loyalty campaigns, experiential activations, member-exclusive initiatives, and community engagement programmes across app and offline touchpoints.
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Excellent written and verbal communication skills.
Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
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Excellent written and verbal communication skills.
Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
...
Excellent written and verbal communication skills.
Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
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Cross-Functional Stakeholder Management: Act as the central communication hub among Creator Management, Category, and cross-functional operations teams; articulate business requirements clearly to align interests and seamlessly drive multi-party, co-organized campaigns to fruition.
Event Coordination & Agile Execution: Project-manage the end-to-end execution of large-scale offline events and core marketing activations; coordinate multi-departmental resources and demonstrate strong multi-tasking and crisis-management capabilities in a fast-paced environment.
Currently pursuing a Bachelor's or Master's degree in Business, Marketing, Communications, Data Analytics, or a related field.
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Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
Analyze sales data regularly to support operational analysis, adjust strategies and propose optimizations based on performance metrics.
Ensure that all operational practices and website content comply with relevant laws, regulations, and company brand guidelines.
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Partner with cross-functional peers within Product and Engineering in Asia and internationally to define initiatives and create thoughtful solutions—representing design and being the voice for the user throughout the product lifecycle
Collaborate closely with UX Research, UX Writing, Brand, and Product leadership to shape the overall design vision of your area of ownership
Consistently elevate the quality of the design by soliciting feedback from peers and stakeholders through formal Design Reviews, presentations and by facilitating design thinking workshops
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We are seeking a results-driven Online Sales & Marketing Manager to lead our digital growth strategy. In this role, you will be responsible for the end-to-end digital customer journey—from initial brand awareness to final purchase and long-term retention. You will manage our digital presence across social media, search engines, and email, using data-driven insights to maximize ROI and scale our revenue.
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