Work closely with internal teams (e.g., implementation team, customer service team) to ensure customer satisfaction.
Timely update sales data and customer information to ensure accuracy and completeness.PS: Preference will be given to candidates with sales experience in e-commerce ERP, ERP, or enterprise software.
Actively seek potential clients through various channels (e.g., ecommerce platforms, phone calls, emails, social media, etc.) and conduct initial screening.
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You scroll TikTok for fun AND notice why some ads convert better than others. You film content, edit videos, and know your way around Canva. You get excited when campaign numbers go up. If that's you — keep reading, this role was made for you.
Drive product performance on the Lazada marketplace, ensuring strong product visibility, competitive positioning, and sales growth.
Plan and execute digital marketing and social media strategies to drive traffic to the Lazada store and increase conversion rates.
Manage daily Lazada store operations, including product listings, content updates, stock availability, pricing, and order fulfillment coordination.
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We are looking for a tech-savvy Social Media & E-Commerce Executive who leverages AI tools to maximize efficiency and scale our digital presence. You will manage our online storefronts and social communities, using AI to accelerate content creation, automate customer touchpoints, and optimize product listings for maximum sales growth.
Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
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3-5 years experience required. Must be adept with Digital Marketing, Print Media, OOH media, Packaging, Promotional Campaigns, Wet/Virtual Samplings, Events and other marketing activities. Can plan and create relevant content for ads and customer awareness. Strong branding experience particularly in FMCG E-Commerce sector.
Can manage and set up e-commerce systems such as Shopify, WooCommerce, Sitegiant, Lazada, TikTok Shop etc. Can manage SEO.
Must be good at using computer systems, a willingness to learn and good work ethic. Leadership qualities are essential as required to lead a team.
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