Dreamscape Enterprise Hiring! Full Time E-Commerce Executive in Selangor, Earn up to MYR 3,500 + bonus - Ricebowl

• 1–3 years' experience in e-commerce operations (Shopee/TikTok Shop seller center experience required; Zalora a plus)
• Hands-on knowledge of marketplace campaign mechanics: vouchers, flash sales, campaign nominations, seller ratings
• Experience with TikTok Live commerce or live host coordination strongly preferred
• Comfortable negotiating rates and managing external talent (hosts, KOCs, models)
• Basic data literacy: can read GMV, CTR, and conversion numbers and act on them
• Organized and process-driven: works from checklists and SOPs, keeps records in shared systems
• Comfortable using AI tools for customer replies and daily workflows
• Fluent in Bahasa Malaysia and English (Mandarin a plus for host/KOC pool)
• Comfortable working with lingerie and womenswear products professionally
• Available for evening/weekend live sessions on a rostered basis

Marketplace Operations (Shopee, TikTok Shop, Zalora)

• Monitor daily store performance: sales, store ratings, account health, violations, refund requests, and out-of-stock orders
• Review and appeal store violations with supporting documentation
• Set up promotions: vouchers, flash sales, and bundle deals according to the promo calendar and stock availability — zero pricing errors
• Register and manage platform campaign participation (9.9, 10.10, 11.11, payday sales, flash deal slots)
• Upload and optimize product listings; keep prices and promos synced across all channels
• Respond to all customer reviews within 48 hours and maintain store ratings above 4.8
• Compile a monthly digest of recurring complaints for the marketing team

TikTok Live Commerce

• Source, vet, and negotiate rates with live hosts; manage the weekly live roster to meet minimum live-hour targets
• Set up live events: product SKUs, showcases, billboards, vouchers, and pinned products before each session
• Prepare samples and inventory for every live session
• Analyze live performance (views, CTR, engagement, GMV per session) and apply findings to the next roster
• Process host payouts and run monthly host performance reviews

Influencer / KOC Management

• Run KOC and affiliate outreach; manage the TikTok affiliate center
• Coordinate sample sends and track content delivery and usage rights
• Track performance per KOC and grow monthly activations

Shoot Coordination

• Book photographers/videographers, source and book models
• Prepare wardrobe, samples, and shot-list logistics; coordinate on-set

Customer Service Oversight (AI-assisted)

• Supervise AI-generated replies across WhatsApp, DMs, and marketplace chats
• Handle escalations, pre-sale sizing advice, returns/exchanges, and refund appeals within 2 business hours
• Maintain and improve the CS playbook (AI prompts, escalation rules, sizing guide)

Process & Data Discipline

• Keep all host, KOC, and vendor contacts, rate cards, and performance records in the shared company database — never in personal accounts
• Complete self-QC checklists for all promo and campaign setups
• Report own KPIs at the weekly numbers meeting

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Training Provided