To liaise with customers, End Market, inter departmentally and cross functionally to resolve customer account queries.
To ensure on a day to day basis that all outstanding balances or potential bad debts on customer accounts are actively and expediently pursued.
Ensure that key business stakeholders are provided with up to date information on customers, which meet with their requirements and add value to the business.
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Ensure payroll records including statutory contributions are timely & accurately maintained according to legislation.
To prepare payroll reports and analysis including payroll audits as requested by the Authorities if required.
Perform a variety of payroll processing activities including computing wages, bonuses, allowances, claims, and overtime payments; calculating and recording payroll deductions; processing advanced payments; and processing new hires and terminations.
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Drive organisational effectiveness, simplification, and greater structural efficiency
Lead organisation design initiatives in partnership with the Transformation office and the Talent Management teams, workforce planning, and operating model changes across multiple businesses
To ensure on a day to day basis that all outstanding balances or potential bad debts on customer accounts are actively and expediently pursued.
Ensure that key business stakeholders are provided with up to date information on customers, which meet with their requirements and add value to the business.
Daily, weekly & month end cut-offs & reporting deadlines are achieved.
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Learning & Development: Help organize training programs and engagement activities;
Industrial & Employee Relations: Support HR documentation, employee communication, record keeping, and perform any ad hoc duties or projects as assigned by Management.
Plan, organise and support engagement sessions of succession candidates & high potentials with snr leaders
Monitor and report the key performance indicators to talent management and succession planning
Data Analytics & Process Improvements – Co-lead in leveraging on analytics tools and AI such as predictive modelling and real time dashboard to analyse data and provide actionable insights,and streamline reports updating and generation.
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Will have a knowledge and experience of new generation change management tools and techniques such as change management related analytics tools, change control tools, behavioral and culture change tools, etc.
Will define metrics and measure business adoption and business benefits realization. Ensure key messages are communicated accurately and timely using innovative channels, to capture the hearts and minds of stakeholders. Measure effectiveness and drive continuous improvement.
Minimum 3 years of prior consulting and/or professional services experience.
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