Technical expertise: Be technically conversant with stand building, floor plan layouts, and electrical/telco services required on-site.
Venue and supplier management: Work closely with venue owners, contractors, and suppliers to ensure smooth operations.
Organizer’s facilities design: Design and implement, in consultation with the Operations Manager, the organizer’s facilities and exhibitor stand packages, ensuring compliance with regulations.
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Develop, improve, and implement the overall customer experience of the Event
Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends/ issues back into the Event Manager as input to Event strategy
Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success
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To service and strengthen our business relationship with developers, lawyers, Valuers & real estate agents.
Ensure compliance with internal Policies, external Authorities Regulators / Legal / ML- KYC, Credit Policies and Service Standards.
Exercise due care and diligence on matters related Money Laundering and KYC in the day to day operations, which include account opening, reporting suspicions and provide support to superior and subordinates.
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To service and strengthen our business relationship with developers, lawyers, Valuers & real estate agents.
Ensure compliance with internal Policies, external Authorities Regulators / Legal / ML- KYC, Credit Policies and Service Standards.
Exercise due care and diligence on matters related Money Laundering and KYC in the day to day operations, which include account opening, reporting suspicions and provide support to superior and subordinates.
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Consolidate sales performance reports for Centre Manager
Assist in events and campaigns (coordinating, merchandise)
Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
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To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
Working with team members to ensure sales target are achieved.
Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
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Systems Execution: Execute and implement approved price uplift changes within finance systems, leveraging support from the Renewals Operations team.
Customer Communications: Coordinate and ensure all customers receive timely price uplift communications, working closely with Marketing to deliver approved messaging on schedule.
Process Improvement: Lead operational process changes and automation initiatives across price uplift and customer cancellation workflows
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Execute structured dunning activities, including following up with overdue clients, handling credit notes, and coordinating liquidation or delinquency claims.
Implement effective collection and recovery strategies to minimize bad debt risk and improve cash flow.
Review and record daily cash receipts and collections accurately and timely to ensure unallocated cash is reconciled. Record and reconcile daily cash receipts promptly to ensure accurate allocation and minimal unallocated balances.
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