Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
We are looking for a dedicated Customer Service Professional (Emergency Response) to join our team in Bangsar! You will handle customer interactions across various channels—including correspondence, technical troubleshooting, and general product inquiries. Your goal is to ensure every transaction drives customer satisfaction and builds long-term loyalty.Gather accurate information from customers to fulfill their requirements and update the internal systems correctly.