• Identify and assess customer needs to ensure a high level of customer satisfaction.
• Perform customer verifications based on transaction and credit limits.
• Handle customer complaints by investigating issues, completing the Customer Complaint Form, and submitting Credit Note (CN) applications as necessary, follow up Customer complaints and ensure the issue is resolved within the specific time frame....
Microsoft Office
Microsoft Excel
Microsoft Word
ERP/MRP systems
sales order processing
costing
quotation
manufacturing workflow
customer service
sales administration
order management
Team Leadership & Development:Mentor and train junior staff on product knowledge and operating procedures, while fostering a supportive, high-performing team culture.
Workflow Optimization:Work closely with internal departments (Operations, Compliance, and IT) to optimize transaction processing flows and eliminate operational bottlenecks.
Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency....