Maintain IT asset inventory, technical documentation, and incident logs.
Ensure compliance with IT policies, procedures, and security best practices.
Support business-related technology projects, including advertising systems, card payment terminals, DuitNow, e-wallet integrations, and other digital initiatives.
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Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Communicate, follow up with end users until resolution of the tasks given to meet the target given.
Responsible for the provisioning of IT Service Requests within the agreed SLA for local IT.
Focus on both the manual completion of open requests and continuously looking for opportunities to improve the process and remove manual effort in fulfilling requests, either via automation or simplify the process.
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Administer and maintain company email accounts, software applications, system accounts, and user access permissions in accordance with internal IT policies and security requirements.
Install, configure, update, and maintain operating systems, business applications, and productivity software to support business operations.
Manage end-to-end IT onboarding activities for new employees, including preparation and deployment of IT equipment, email account setup, software installation, user account creation, and system access provisioning.
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Administer and maintain company email accounts, software applications, system accounts, and user access permissions in accordance with internal IT policies and security requirements.
Install, configure, update, and maintain operating systems, business applications, and productivity software to support business operations.
Manage end-to-end IT onboarding activities for new employees, including preparation and deployment of IT equipment, email account setup, software installation, user account creation, and system access provisioning.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Based in Selangor, Malaysia, this role supports operations across multiple legal entities within the Sonepar South East Asia region. While primarily responsible for designated site operations, the End User Support Engineer also provides cross-site support within the same country. This includes remote support and, where required, on-site assistance to other operating companies or locations to ensure continuity and consistency of workplace IT services.
The role operates within a regional IT environment, collaborating with shared services and regional technology teams to support standardised workplace solutions.
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