- Responsible for overall day-to-day computers, notebooks, printers, scanners, network, telephone and application support the Business continuity requirements
- Maintain ticket updates for all reported incidents to minimize customer downtime
- Excellent communication & problem solving skills
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Administer and support Google Workspace services, including user account management, email systems, Google Drive, shared drives, security settings, and user support.
Respond to, document, and resolve IT service requests and incidents in a timely manner while maintaining service standards.
Perform root cause analysis, develop troubleshooting procedures, and implement preventive measures to minimise recurring technical issues.
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