Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
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OS Deployment & Configuration:Core proficiency in installing, updating, and managingWindows (7, 10, 11) environments, with basic familiarity with Linux or macOS.
Software Troubleshooting: Installing and configuring productivity tools (e.g., Microsoft 365, internal database applications) and repairing corrupted software paths or drivers.
Endpoint Security: Basic implementation of cybersecurity hygiene, including virus/malware removal, firewall configuration, and applying security patches.
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Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
...
* Bertanggungjawab memantau rangkaian transmisi pelanggan secara real-time (24/7), khususnya melibatkan infrastruktur OTN/DWDM dalam persekitaran multi-vendor.
* Memastikan sebarang insiden rangkaian dapat dikesan dengan cepat dan berkesan.
* Melakukan logging serta membuat escalation insiden rangkaian kepada pelanggan dan principal vendor mengikut prosedur yang ditetapkan.
...