Observability & Logging: Fluent in reading logs and traces using tools like Datadog, Splunk, ELK, or CloudWatch to locate failing components from user-reported issues.
Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary.