Build and maintain strong relationships with customers; actively collaborate on issue prevention.
Develop and implement support plans in coordination with cross-functional teams and customer maintenance groups, aiming to improve uptime and efficiency of Teradyne Test Equipment.
Deliver training, facilitate technical exchanges, and present technical papers....
Build and maintain strong relationships with customers; actively collaborate on issue prevention.
Develop and implement support plans in coordination with cross-functional teams and customer maintenance groups, aiming to improve uptime and efficiency of Teradyne Test Equipment.
Deliver training, facilitate technical exchanges, and present technical papers....
Provide timely case updates and resolutions to customers while maintaining professionalism and compliance with company policies and service standards.
Ensure complaint resolution is delivered within the agreed Turnaround Time (TAT) while balancing customer satisfaction and company interest.
Conduct thorough investigation of complaint cases by coordinating with relevant departments including Sales, Aftersales, Technical, Dealer Network, and Legal Department....
Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience...