Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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Position yourself for future roles by mastering interaction handling quotas, documentation practices and operational procedures.
As our Customer Service team member, you are the backbone of daily operations. You will manage high volumes of calls, messages and emails, resolve customer issues within time limits, and keep records accurate so bookings run smoothly.