Seek approval by informing respective suppliers to perform DN for service sets/stock sets in order to maintain service lead time at a healthy level.
Inform DN approval by liaising with suppliers and respective person in charge (Area Manager, Team Manager) in order to carry out DN process which aligns with DN SOP.
Take immediate action by arising any complaint/issue in order to provide optimal service level.
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Dispatch and Tracking: Dispatch in-warranty / out-of-warranty service (enter work orders into the OLDP system), urge service engineers to complete the entry and review of maintenance/repair information, and track the collection of out of- warranty fees (including arrears approval: signature within RM1000, signature of the Service Director required within RM5000, and signature of the General Manager required for more than RM5000);
Spare Parts and Assessment: Assist the Spare Parts Supervisor in predicting the changes in spare parts inventory in the next month; fill in the “Service KPI Monthly Assessment Form” every month, count the working hours, vehicle subsidies and reward/punishment details of service engineers, submit to the Service Director for approval, and then transfer to the General Department for salary calculation.
Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
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Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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To perform in inventory control & store activities such as picking, packing and stock checking.
To handle all aspects of the store including monitoring stock, packing of items, order and receiving of stock and storage of items.
To perform inventory counts and verify the accuracy of stock records periodically in order to maintain inventory data accuracy between physical and system.
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