Participate in staff training sessions, assisting in the onboarding of new employees and reinforcing service standards and operational protocols.
Aid in monitoring departmental budgets, tracking expenses, and identifying cost-saving opportunities without compromising service quality.
Assist in the planning and coordination of small-scale events or activities hosted at the resort, ensuring all logistical aspects are managed effectively.
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Hotel Operations Management
Customer Service Excellence
Staff Training and Development
Budget Management
Event Planning and Coordination
Sales and Marketing
Property Maintenance Oversight
Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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