- Jalan Semanja 2/2 Kajang Selangor Malaysia 43000
Hiring! Full Time Customer Fulfilment & Operation Associate in Selangor, Earn up to MYR 5,000 - Ricebowl
Customer Fulfilment & Operation Associate
Company Confidential
Posted
20 hours ago • Closing
9 May 2027
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Working Location
Job Description
Requirements
Mandatory Requirements
- Comfortable communicating in English or Bahasa Malaysia.
- Willing to appear on camera and conduct live sessions.
- Willing to travel for events when required.
- Fluent in Indonesian (spoken and written) is an added advantage.
- Diploma or Degree in Business, Communication, Marketing, Event Management, or a related field, OR equivalent working experience.
- Experience in customer service, fulfilment, sales support, training, or live hosting is an added advantage.
- Experience in TikTok Live, social media live selling, or online engagement is highly preferred.
- Experience in training, public speaking, emceeing, or event coordination is a strong advantage.
- Experience with Canva, CapCut, and documentation is an added advantage.
- Confident, presentable, and articulate.
- Highly adaptable and able to manage multiple responsibilities.
- Strong sense of accountability and ownership.
- Able to work well under pressure in a fast-paced environment.
- A strong team player with a professional attitude and strong execution mindset
Responsibilities
1. Customer Fulfilment & Service
- Handle customer and dealer enquiries through WhatsApp, social media, and internal platforms.
- Process orders, coordinate fulfilment, and follow up on delivery status.
- Manage customer complaints and issues professionally in accordance with company SOPs.
- Ensure accurate documentation and proper record-keeping of cases and transactions.
- Act as the first point of resolution to minimise unnecessary escalations.
- Conduct TikTok Live sessions to promote products, explain product usage, and introduce promotions and campaigns for the Indonesian market.
- Engage audiences confidently on camera and respond to live questions in Indonesian.
- Support sales campaigns, product launches, and online activations.
- Coordinate with internal teams on live schedules, scripts, and campaign objectives.
- Deliver training through the training system to dealers and partners, both online and in person.
- Explain product knowledge, business systems, and operational processes clearly and effectively.
- Assist with onboarding new dealers and support their learning journey.
- Gather feedback from dealers and the field, and report improvement opportunities to management.
- Participate in local and overseas events, including events in Indonesia, when required.
- Take on roles such as Trainer, Emcee, Event Coordinator, Project Executive, or Event Manager, depending on the event scale and requirements.
- Assist with event and project planning, coordination, execution, and post-event follow-up.
- Work closely with cross-functional teams to ensure event and project objectives are achieved.
- Support daily business operations and administrative activities.
- Assist with basic bookkeeping and maintain accurate financial records.
Benefits
- Multi-skill role with real growth and visibility.
- Involvement in digital, training, and event operations.
- Performance-driven environment with learning opportunities.
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