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1,100+ Customer Support Jobs in Federal Territory - October 2026 - High Salaries
Showing 1,158 jobs results for
"customer support"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Investigate and resolve customer issues within the scope of responsibility, escalating complex or critical cases to the Headquarters / relevant internal teams when necessary.
- Follow established customer service procedures and escalation guidelines.
- Collect, analyse, and summarise player feedback, suggestions, and common issues. ...
Posted
22 days ago
MYR2,500 - MYR5,150 Per Month
KL City
- Shift A: 6:30 AM – 4:00 PM
- Shift B: 9:30 AM – 7:00 PM
- Shift C: 3:30 PM – 1:00 AM ...
Posted
4 days ago
MYR2,200 - MYR3,000 Per Month
KL City
- Maintain good relationships with existing customers.
- Escalate customer issues or complaints to the relevant person when necessary.
- Receive and process customer purchase orders and sales orders. ...
Posted
18 days ago
MYR4,000 - MYR5,500 Per Month
KL City
- Rectify part number errors, request lead time changes from suppliers, and liaise with Sales, Shipping, and Account Teams on order statuses and AR matters.
- Prepare Request For Quotations (RFQs) and generate Purchase Orders (POs) to suppliers. Monitor inventory allocation and check lead-time status.
- Communicate delays and delivery changes internally and externally. Expedite deliveries by suppliers and update systems as needed. ...
Posted
18 days ago
Undisclosed
KL City
- Provide accurate information based on approved procedures, resolve general customer enquiries within the assigned scope, and escalate complex cases to the appropriate team.
- Follow up with customers by phone or email to encourage completion of service surveys and gather relevant feedback.
- Maintain clear and accurate records of calls, audit results, survey responses, and follow-up actions. ...
Posted
18 days ago
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR4,000 - MYR8,000 Per Month
KL City
- Understand customer needs and recommend appropriate products or services.
- Identify potential business opportunities and provide accurate product/service information.
- Process customer requests and tasks according to the company’s Standard Operating Procedures (SOP). ...
Posted
10 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
11 days ago
MYR3,000 - MYR3,000 Per Month
KL City
- Highlight & escalate to team leader any abnormal issues/ incidents that may im-pact to service levels.
- Escalate/ discuss with team leader any cases not able to resolve/ face any challenges with customers or stakeholders.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements. ...
Posted
10 days ago
Watson's Personal Care Stores Sdn Bhd
MYR1,700 - MYR2,100 Per Month
- Build strong customer relationships and enhance customer satisfaction
- Minimum 2 years of customer service experience.
- Experience in handling customer complaints and service recovery. ...
Posted
11 days ago
Undisclosed
KL City
- - Ensure adequate staffing and 24/7 coverage across global teams.
- - Monitor workload, queues, backlogs, and escalations.
- - Resolve operational issues and maintain service continuity during peak periods or incidents. ...
Posted
11 days ago
TENAGA SETIA RESOURCES SDN BHD
MYR1,800 - MYR3,000 Per Month
KL City
- Perform outbound calls, especially follow-up cases, appointment confirmations, appointment reminders, etc.
- Minimum of 3 year(s) working experience in the service industry, preferably in a customer service background.
- Certificate/Diploma/Degree in Business Administration or equivalent. ...
Posted
11 days ago
Undisclosed
KL City
- Location: Kalua Lumpur, Sentral, Malaysia
- Employment Type: Permanent
- Key Responsibilities: ...
Posted
18 days ago
ANSA Digital SDN BHD
MYR2,000 - MYR2,500 Per Month
KL City
- Attend to customer complaints and escalate complex matters to the relevant team.
- Maintain professional, friendly and responsive communication with customers.
- Make outbound calls to assigned leads and prospects. ...
Posted
18 days ago
Undisclosed
KL City
- With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
- Ideal Candidate:
- We are looking for a highly skilled professional with strong experience in complaints management, particularly in trading-related matters. The ideal candidate will have a deep understanding of complaint handling processes, be able to develop and refine SOPs, FAQs, and training frameworks, and effectively communicate across departments. Strong leadership, compliance awareness, and problem-solving abilities are essential for success in this role. ...
Posted
12 days ago
Undisclosed
KL City
- Location: Kalua Lumpur, Sentral, Malaysia
- Employment Type: Permanent
- Key Responsibilities: ...
Posted
19 days ago
MYR3,800 - MYR4,500 Per Month
WFH
KL City
- Festive Celebrations
- Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication ...
Posted
13 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Non-Voice Process: Chat & Email
- No Cold Calling ...
Posted
12 days ago
Undisclosed
KL City
- Role Highlights:
- Handle complex customer escalations with professionalism
- Deliver resolution-focused support in a fast-paced environment ...
Posted
24 days ago
MYR2,000 - MYR2,800 Per Month
KL City
- Get certified to sell memberships & earn commission (optional to earn extra comm $$)
- Structured career pathway:
- Certification Programs: Bronze → Silver → Gold ...
Posted
24 days ago
SRKay Consulting Group
Undisclosed
KL City
- • Proficient in call center systerns (ideally Nice CX One). Core Skills and Competencies Strong attention to detail with high accuracy standards. Confident in identifying compliance risk or behavioural gaps. Able to provide clear, actionable to drive improvement.
- • Operates with urgency, accountability and
- • Aligned to CBSM culture of proactlve control, not monitoring
Posted
14 days ago
MYR1,700 - MYR2,000 Per Month
- Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
- Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
- Maintain records: Update and manage customer data and interaction records accurately and securely. ...
Posted
24 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
14 days ago
Transcosmos Malaysia Sdn Bhd
MYR2,800 - MYR3,800 Per Month
KL City
- Provide timely and effective solutions, ensuring issues are resolved and followed up appropriately
- Meet individual and team KPIs, including service levels, quality standards, and customer satisfaction targets
- Escalate complex cases such as technical issues, disputes, or suspected fraud to the relevant teams ...
Posted
14 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
25 days ago
Undisclosed
KL City
- Training: 4 weeks of fully paid professional training (no prior experience needed!)
- Growth: Rapid career progression and leadership development tracks
- Provide high-quality customer assistance via Chat & Email only ...
Posted
14 days ago
Undisclosed
KL City
- Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes (e.g. Chat, E-mail, Social Media).
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, impact on operational efficiency and customer experience.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (Sales Leads, shipment insurance, TDX, Extended Liability and etc.) during interaction with customer (where appropriate). ...
Posted
25 days ago
MYR2,800 - MYR4,500 Per Month
KL City
- To update stock data from time to time to ensure the accuracy of data.
- To participate in physical stock checks when required.
- To make entries of PO, SO Invoice, DO, GRN into the system. ...
Posted
25 days ago
Undisclosed
KL City
- · Handle customer inquiries via outbound calls and emails.
- · Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.
- · Understand customer needs and provide accurate solutions. ...
Posted
25 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Stay up-to-date with the latest telecommunications products, services, and technologies to provide accurate assistance.
- Troubleshoot and diagnose technical issues, offering step-by-step guidance and solutions.
- Escalate complex technical problems to the appropriate support teams when necessary. ...
Posted
25 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Stay up-to-date with the latest telecommunications products, services, and technologies to provide accurate assistance.
- Troubleshoot and diagnose technical issues, offering step-by-step guidance and solutions.
- Escalate complex technical problems to the appropriate support teams when necessary. ...
Posted
25 days ago
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