Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
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Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
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Support the preparation of client meetings and onboarding materials, including direct client follow-up to obtain further clarification, information or required documentation where appropriate.
Act as the first line of defence for KYC, AML/CFT and CDD requirements, supporting timely and compliant client onboarding.
Collect, review and validate KYC, AML/CFT, FATCA, CRS and client due diligence documentation to support timely onboarding.
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Maintaining a healthy pipeline of prospective businesses and proactively managing through the various sales stages through conversion
Proactively entertaining clients (and prospects) at various sporting and cultural events, which will include out-of-hours commitment on evenings and weekends
Bachelor’s degree or relevant coursework in finance, business, or a related field is preferred.
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Transform TS ticket trends & root cause into engineering improvements. This includes improving design collaterals to enhance the customers’ development journey (Reference Designs, User Guides, Application Notes) and engaging with R&D teams on product enhancements to meet customer needs.
Augment the Lattice field team by providing technical guidance via technical training and developing new design collaterals to enrich the existing Lattice ecosystem.
Utilize AI to transform existing workflows into processes and interactions that are more meaningful and efficient.
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