Basic analytical and problem-solving skills to interpret customer feedback, identify recurring issues, and suggest improvements to customer experience and program processes.
Digital literacy, including familiarity with CRM systems, email platforms, and office productivity tools (e.g., spreadsheets, word processing, and online collaboration tools).
Ability to work on-site in Ara Damansara, Selangor, collaborate with cross-functional teams, and manage multiple tasks in a fast-paced environment.
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PrimaBaguz, established in 1987, is a Malaysian manufacturer renowned for its high-quality halal meat products consisting of frankfurters & sausages, cold-cuts, gourmet soups and sauces, meatballs and patties. Since 2020, it has been part of Johnsonville, a leading processed meat company from Wisconsin, USA. This acquisition strengthens Johnsonville’s foothold in Southeast Asia and enables access to global foodservice clients such as quick-service restaurants and HORECA services. Johnsonville aims to utilize PrimaBaguz’s halal expertise to expand into growing markets in Asia and the Middle East.
Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time.
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Job Description:a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.e) Ensure all customers' voice is promptly reported to the Management.f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.h) To ensure compliance to customer data utilization by Dealer Management and Honda.i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).k) Perform any other duties as may be specified by the Company from time to time.
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Answering, forwarding, and screen incoming phone calls/texts in a professional manner, and routing calls as necessary.
Filtering, sorting and distributing incoming mail, email and packages.
Assist with a variety of administrative tasks including filing system, data entry, photocopying, binding, laminating, sending letter/invoice/memo/reminder/notice, organizing forms, coordinating events and meetings etc. and making necessary plans to upgrade the administrative system to be more efficient.
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Conduct customer follow-ups after project completion to gather feedback and ensure service quality.
Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.
Track and monitor customer requests, ensuring all actions are completed within agreed timelines.
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