To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
To maintain and safeguard the confidentiality of all passenger& information at all times.
Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
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Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Act as a key leader on the Customer Care team by assisting with strategic planning, reporting, and operational oversight.
Assist review processes and reports to support daily team work to ensure accuracy and prevent errors with inbound, operations, database and product teams.
Provide insights and recommendations to improve processes, enhance service quality, and achieve departmental objectives.
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To inform and explain clearly to the customers if there is any promotions such as free wash or special events during store openings.
To monitor feedback and service-related issues from the app or outlet facilities and inform unresolved technical issues to relevant personnel such as app provider (HIRO) or the technical team.
To Guide the customers on how to use the machines or app and provide clear instructions during system updates or changes in operations.
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To inform and explain clearly to the customers if there is any promotions such as free wash or special events during store openings.
To monitor feedback and service-related issues from the app or outlet facilities and inform unresolved technical issues to relevant personnel such as app provider (HIRO) or the technical team.
To Guide the customers on how to use the machines or app and provide clear instructions during system updates or changes in operations.
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