Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Customer Service: Covers a broad, relationship-driven scope that includes general guidance, billing questions, onboarding, and product recommendations throughout the entire journey. [1, 2]
To assist the Guest Relation Executive and Guest Relation Associate to handle guest enquiries, private event bookings, reservations through Table Check and any other booking channels whenever needed or instructed by Manager
To assist the Guest Relation Executive and Guest Relation Associate to handle guest enquiries, private event bookings, reservations through Table Check and any other booking channels whenever needed or instructed by Manager
Identify common customer inquiries, feedback, and issues; compile reports and share insights with management for marketing and operational improvements