Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule;
Up selling - actively promote associate products when responding to customers enquiry, possess a level of creativity when it comes to up selling;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
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To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Bonus Factor : Experience in hospitality/certain good brands in market or event and entertaiment company, Working experience in indoor playground field, First Aid Knowledge
Ensure excellent customer service standards are maintained at all times
Handle escalated customer complaints and service recovery professionally
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